The first call from a property owner after a loss goes to the restoration firm, and the second call goes from the restoration firm to the subcontractors. A cleaning vendor that can't dispatch within hours has no place on the call list. Emergency response is the entry-level requirement, not the premium tier.
Restoration projects evolve as mitigation progresses. Walls come down, contents move, areas open up, hidden damage emerges. The cleaning scope at intake is rarely the cleaning scope at handoff. A vendor that prices rigidly or pushes back on scope changes friction-loads the restoration firm's project management.
Restoration firms bill homeowners, businesses, and insurance carriers, often with extensive documentation requirements. A subcontract vendor whose invoicing doesn't align with the firm's claim structure (phase-based billing, scope itemization, progress alignment) becomes an administrative liability inside every project.
The property owner met the restoration firm in the worst moment of their year. The relationship the restoration firm built coming out of that moment is the asset. A subcontractor that solicits the customer for ongoing work after the project closes burns the restoration firm's relationship for a single low-margin account.
ANVIL responds to dispatch requests from restoration firm partners within four hours during business hours and within eight hours after hours. Crews mobilize on the timeline the restoration firm sets. Scope and access are coordinated through the restoration firm's project manager on-site, not through ANVIL's office queue.
Multi-day projects are scoped and billed on a phase basis to align with the restoration firm's claim documentation and progress billing structure. Scope adjustments through the project life are handled by the partner lead without slowing the restoration firm's pace. Net-30 billing terms standard, with custom terms on portfolio relationships.
Customers brought to ANVIL via restoration subcontract remain the restoration firm's relationship. ANVIL does not pursue ongoing cleaning contracts, recurring janitorial accounts, or any direct customer business outside the subcontract project. The restoration firm controls the customer relationship and the claim handoff.
Subcontract relationship documented in a short written partner agreement covering scope categories, pricing structure, billing terms, dispatch response commitments, and non-poach provisions. Standard terms available on request. Custom terms negotiated where project volume warrants.
Customers brought to ANVIL via restoration subcontract are the restoration firm's relationship. ANVIL does not solicit ongoing cleaning contracts, recurring janitorial accounts, or any direct customer business outside the subcontract project.
Every restoration firm partnership has a single named contact at ANVIL, the partner lead, who handles dispatch, intake, scoping, and billing coordination across all subcontract projects. The contact does not rotate.
Four-hour response during business hours, eight-hour response after hours. Crews mobilize on the timeline the restoration firm sets. Scope and access coordinated through the restoration firm's project manager on-site.
Multi-day projects scoped and billed on a phase basis to align with restoration firm claim documentation and progress billing. Net-30 standard. Custom payment terms available on portfolio relationships.
$2MM general liability and full workers' compensation. COIs delivered within 48 hours of request, with the restoration firm, the customer, or any combination named as additional insured per project requirements. COIs go to the restoration firm first and the firm controls onward distribution.
A restoration project runs on a timeline you set and a customer relationship you own. We dispatch when you call, scope to your phase structure, bill on terms that fit your claim process, and stay out of the customer relationship after handoff. The project closes cleanly on your side.
Short written partner agreement signed at the start of the relationship covering scope categories, pricing structure, billing terms, dispatch commitments, and non-poach. Restoration firm gets direct dispatch contact information for the partner lead. No further intake friction on subsequent projects.
For each project, the restoration firm dispatches the partner lead with project scope, location, access window, and timeline. ANVIL confirms response time, mobilizes the crew, and coordinates on-site through the restoration firm's project manager. Scope adjustments through the project life route through the partner lead.
Multi-day projects execute on the phase structure agreed at intake, with cleaning scope evolving as mitigation progresses. Invoicing aligns with the restoration firm's claim documentation and progress billing. Net-30 standard.
At project close, ANVIL provides photographic verification of completed work and the service log for the restoration firm's claim file. The customer handoff is the restoration firm's. ANVIL does not contact the customer for ongoing work after project close.
A restoration firm's relationship with a property owner is built in the worst moment of that owner's year, and the value of that relationship lives in the firm's discipline about who else gets to participate in it. The subcontractor on a restoration project either supports that discipline or compromises it. There's no middle.
We built ANVIL to serve restoration partnerships where the dispatch response has to fit the loss timeline, the scope has to flex with mitigation progress, the billing has to align with claim documentation, and the customer relationship has to stay with the restoration firm. Water damage, fire, mold, and biohazard work is one of the clearest tests of whether a subcontract vendor understands the difference between executing a cleaning project and supporting a restoration relationship.
We respond to every partner inquiry within one business day. No newsletter signups, no sales sequences without your invitation.